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Share some HCNP-CC H11-848-ENU exam questions and answers below.
There are three types of recording, ( ), general recording screen (when the recording job is enabled, the system will record after the agent logs on), call screen (when recording is enabled, the system will record the agent during a call and Recording screen), recording members only with the user there is a quality inspection personnel to choose from. 
A. Voice recording 
B. Normal recording 
C. Call screen 
D. Video recording 
Answer: A

As the process of running the process need to call many ICD platform hardware devices, and in the development process often do not have these devices, so we use software to simulate some of these hardware devices and other platform software used in conjunction with the simulation environment, The difference between the simulation environment and the real environment as follows ( ). (Select 2 Answers) 
A. In a simulated environment, the playback number can not receive * 
B. Set the cancel key or end key to cancel the key is invalid, the system only # default number to the end of the collection key 
C. In a simulated environment, SPT voice can not be played because it is played by the Queue's SPT board 
D. In a simulated environment, "set up a call" will always succeed 
Answer: AB

When the reporting system on the CTI generated bill daily, the generated data is stored in the ( ) daily table. (Select 4 Answers) 
A. t_daylog_callanalysis 
B. t_daylog_agentcall 
C. t_daylog_calllog 
D. t_daylog_callbytrk 
E. t_daylog_agentoprinfo 
Answer: ABDE

In the IPCC network Call, about the exemption rate, the correct statements are ( ). (Select 2 Answers) 
A. The conversion of the exemption rate is only valid for the routing policy like the "default" or "routing expression configuration". 
B. The conversion of the exemption rate is only valid for the routing policy like the "routing ratio configuration" or "routing expression configuration". 
C. Only the routing cost of the call center for the call request can be used for the conversion of the exemption rate formula. 
D. The routing cost of each call center can be used for the conversion of the exemption rate formula. 
Answer: AC

The service representative plays the specified voice file for the user, the user does not hear the voice, or hears the wrong voice. What are the possible reasons? (Select 3 Answers) 
A. The file server is missing a voice file 
B. The voice file name case on the file server is incorrect or the voice file format is incorrect 
C. VP has failed 
D. The voice file on the file server is incorrect 
Answer: ABC

Check after Tecal E6000 power-on, which is correct? (Select 3 Answers) 
A. All fans from the full speed operation down to constant speed, there is no abnormal sound in the fan rotation, ventilation holes in the rear of the chassis have strong airflow. The running status of each fan module and power module is always on (green). 
B. Check the status of the MM module: The ACT indicator of the primary MM module is on (green), the ALM indicator is OFF. The ACT indicator of the standby MM module flashes at a frequency of 0.5Hz (green). 
C. Status indicators for all server blades and hard disk Active light flashes at a frequency of 1Hz (green). 
D. The status indicators of all the switching modules are always on (green). 
Answer: ABD

In U2990, which of the following description about the grounding system check item is wrong? 
A. Grounding resistance should be less than 20¦¸ 
B. Check the ground wire appearance, all the ground wire without damage, aging, corrosion, arc burns and other defects or hidden dangers 
C. Check the ground wire connection. Terminals, screws and other good contact, no obvious loosening, corrosion and other defects 
D. Use a multimeter to check the grounding of the components inside the cabinet 
Answer: A

Definition and reference of report stored procedure must be consistent, which of the following can be inconsistent? 
A. Number of parameters 
B. Parameter type 
C. Parameter order 
D. Parameter name 
Answer: D 

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